In this Privacy Policy, we describe how Khys collects, uses, and discloses your personal data when you visit our services, make a purchase on khys.au (the "Site"), or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, website visitor, or any other person whose data we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, we ask that you do not use or access the Services.
Changes to this privacy policy We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal data To provide the Services, we collect personal information about you from various sources, as outlined below, and have collected it in the past 12 months. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect The types of personal data we collect about you depend on how you interact with our site and use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or is capable of being associated with you. The following paragraphs describe the categories and specific types of personal data we collect.
Information we collect directly from you Information you directly provide to us through our Services may include:
Basic contact details such as your name, address, phone number, email. Order details, including your name, billing address, shipping address, payment confirmation, email address, phone number. Account details, including your username, password, security questions. Shopping details, including the items you view, place in your shopping cart, or add to your wishlist. Customer support information, including the information you choose to include in communication with us, such as when you send a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but if you do, you may not be able to use or access these features.
Information we collect through cookies We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify. Our payment processors, who collect payment data (e.g., bank account, credit card, or debit card information, billing address) to process your payments to fulfill your orders and provide you with products or services you have requested, to perform our contract with you. When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. All information we obtain from third parties is handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, see the Third-Party Websites and Links section below.
How we use your personal data Delivering products and services. We use your personal data to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews. Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages by email, SMS, or post and to display advertisements for products or services to you. This may involve using your personal data to better tailor the Services and advertisements on our Site and other websites to you. Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for securely maintaining your account information. We highly recommend not sharing your username, password, or other access credentials with anyone else. If you believe
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Privacy Policy
If you believe your account has been compromised, please contact us immediately.
Communicating with You: We use your personal data to provide you with customer support and to improve our Services. It is in our legitimate interest to serve you, deliver effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use for our store with Shopify, see [link]. We use Cookies to power and improve our Site and our Services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to tailor services, products, and advertising on our Site and other websites.
Most browsers accept cookies by default, but you can set your browser to delete or reject cookies via your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause certain Services, including certain features and overall functionality, to not
work correctly or no longer be available. Additionally, blocking Cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping). With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your data in accordance with their own privacy statements. When you instruct us to do so, request it, or otherwise consent to provide certain data to third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent. With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business. In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated with *) about users for the purposes set forth in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Category Categories of Recipients Identification information such as basic contact information and certain order and account information Commercial information such as order information, store information, and customer support information Internet or other similar network activity, such as usage data Vendors and third parties who provide services on our behalf (such as internet providers, payment processors, handling partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates
We do not use or disclose sensitive personal information to derive characteristics about you.
In the past 12 months, we have "sold" and "shared" personal data (as these terms are defined in applicable law) for the purpose of conducting advertising and marketing activities, as follows:
Category of Personal Information Categories of Recipients Identification information such as basic contact information and certain order and account information Business and marketing partners Commercial information such as data about purchased products or services and store information Business and marketing partners Internet or other similar network activity, such as usage data Business and marketing partners
User-Generated Content
Through the Services, you may submit product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the Services, this content is public and accessible to everyone.
We do not control who has access to the information you make available to others, and we cannot guarantee that parties who have access to such information respect your privacy or securely store this information. We are not responsible for the privacy or security of information you make public, or for the accuracy, use, or misuse of information you make public or receive from third parties.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or not operated by us, you should read their privacy and security policies and other terms. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without limitation as to their use by us or by a third party. The fact that we include such links does not imply endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with his or her personal data, you can contact us using the contact information provided below to request its removal.
As of the effective date of this Privacy Policy, we are not actually aware of "selling" or "sharing" personal data (as these terms are defined in applicable law) of individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you transmit to us may not be secure during transit. We recommend not using insecure channels to transmit sensitive or confidential information to us.
The length of time we retain your personal data depends on various factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you reside, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request as permitted by law:
Right of Access/Disclosure: You may have the right to request access to personal data we hold about you, including details of how we use and share your information. Right of Deletion: You may have the right to request that we delete personal data we hold about you. Right of Correction: You may have the right to request us to correct any inaccurate personal data we hold about you. Right of Portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer this information to a third party, in certain circumstances and subject to certain exceptions. Right to Opt-Out of Sale or Sharing or Targeted Advertising: You may have the right to direct us not to "sell" or "share" your personal data or to opt out of the processing of your personal data for purposes considered "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you are using to visit the site. Right to Restrict and/or Opt-Out of Use and Disclosure of Sensitive Personal Information: You may have the right to direct us to restrict the use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or deliver the goods that an average individual would reasonably expect. Right to Restrict Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal data, you may have the right to withdraw this consent. Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection. Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the opt-out option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed. You can exercise all these rights where indicated on our Site or by contacting us.
